xx9911 Privacy Policy

1Types of Information Collected

During registration and use of services on the xx9911 platform, we collect the following types of information. Each piece of information is used for a specific and legitimate purpose.

1.1 Identity Information

When you create your account, we collect: full name, date of birth, national ID or passport number (for KYC verification), username, and password.

1.2 Contact Information

For the purpose of providing services and communication, we collect: mobile number, email address, and current residential address in Bangladesh.

1.3 Financial Information

To process transactions, we collect: details of your preferred payment method (bKash, Nagad, Rocket, Upay), transaction history, and the dates and amounts of deposits and withdrawals. We do not directly store any full bank account numbers or card details.

1.4 Technical Information

For the secure operation of the platform, we automatically collect: IP address, browser type and version, device identifier, operating system, session duration, and login activity logs.

1.5 Gaming Activity Information

To ensure responsible gaming and improve service quality, we collect: play history, bet amounts, win and loss data, and details of which game categories are most preferred.

2How Information Is Collected

xx9911 collects information in the following ways:

• Directly Provided Information: Information you voluntarily provide during registration forms, the KYC verification process, and when contacting the customer service team.
• Automatic Collection: Technical information automatically collected through cookies, log files, and web beacons while browsing the website.
• Information from Third Parties: Limited information required for transaction verification from payment processors (bKash, Nagad, Rocket, Upay) and relevant information from fraud prevention service providers.

3Purpose of Using Information

Information collected by xx9911 is used only for the legitimate purposes listed below. Information is not used for any unauthorized purpose.

3.1 Account Management and Identity Verification

Relevant information is used to create, manage, and secure your account and to complete the KYC (Know Your Customer) process. This also helps prevent financial fraud.

3.2 Financial Transaction Processing

Financial information is used to correctly process your deposit and withdrawal requests through bKash, Nagad, Rocket, and Upay, and to maintain transaction records.

3.3 Service Quality Improvement

Analytical information is used to personalize your gaming experience, provide relevant promotions, and support the technical improvement of the platform.

3.4 Security and Fraud Prevention

Technical information is used to identify and prevent account hacking, money laundering, identity theft, and other fraudulent activities.

3.5 Legal and Regulatory Compliance

Specific information is stored and used to comply with applicable laws and regulations and to respond to legitimate requests from legal authorities when required.

3.6 Responsible Gaming

Gaming activity information is analyzed to monitor your gaming behavior, identify possible signs of addiction, and provide responsible gaming tools. For more details, visit our Responsible Gaming page.

4Data Storage and Protection

xx9911 gives the highest priority to protecting your information. We apply industry-standard security measures.

4.1 Encryption Technology

All sensitive information transmitted and stored on the platform is protected by SSL encryption technology. This ensures that your personal and financial information remains unreadable to third parties.

4.2 Data Retention Period

Your information is retained while your account is active and also for a specified period after account closure as required by legal obligations. Financial transaction records are generally kept for the period specified under applicable law.

4.3 Access Control

Access to your information is restricted only to those staff members who need to know it in order to provide services. All staff work under strict confidentiality agreements.

4.4 Response to Security Incidents

In the event of a data breach, xx9911 will notify affected users as quickly as possible and take immediate steps to limit the damage.

5Sharing Information with Third Parties

xx9911 never sells, rents, or commercially distributes your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

The necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to complete your deposit and withdrawal requests. These payment providers are governed by their own privacy policies.

5.2 Game Providers

Session tokens and limited technical information are shared with game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and Ezugi to deliver the gaming experience.

5.3 Legal Authorities

Necessary information may be shared with relevant authorities to comply with court orders, lawful requests from investigative agencies, or applicable legal requirements.

5.4 Fraud Prevention Services

Limited technical information may be shared with specialist cybersecurity service providers to protect the integrity of the platform and prevent fraudulent activity.

6Cookies and Tracking Technologies

The xx9911 website uses cookies and similar technologies. Cookies are small text files stored on your device that ensure the website functions correctly.

6.1 Essential Cookies

These cookies are essential for the basic operation of the website — such as maintaining login sessions, managing security tokens, and remembering your preferences. They cannot be disabled.

6.2 Analytical Cookies

Analytical cookies are used to understand how the website is being used and to improve service quality. These can be disabled through your browser settings.

6.3 Cookie Controls

You can block cookies by changing your browser settings. However, please note that disabling certain cookies may affect the functionality of the website and some services may not work properly.

7User Rights

xx9911 recognizes the following rights for users regarding their personal information:

7.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of it. Contact our customer service to make this request.

7.2 Right to Rectification

You have the right to request correction if there is any error in the information we hold about you. Keeping accurate and up-to-date information is important for a secure account.

7.3 Right to Erasure

In certain circumstances — such as when the information is no longer needed or consent has been withdrawn — you have the right to request deletion of your information. However, some information may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. To exercise this right, email [email protected] or contact us via live chat.

7.5 Data Portability

The right to receive your personal information in a structured, commonly used, and machine-readable format may apply in certain circumstances.

8Children's Privacy

The xx9911 platform is for users aged 21 and above only. We do not intentionally collect any information from minors. Age verification is in place at the time of registration.

If we are informed that a minor's information has been collected, we will immediately close the relevant account and securely delete all collected information.

9Privacy Policy Changes

xx9911 reserves the right to change or update this Privacy Policy at any time. For any significant changes to the Policy, we will take the following steps:

• The updated policy will be published on this page and the date of the update will be noted at the top of the page.
• For significant changes, registered users will be notified by email.
• Continued use of the platform after the updated policy is published will be considered acceptance of the new policy.

We recommend that you review this page regularly so that you remain aware of the latest information.

10Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any rights regarding your information, please contact us:

Our privacy team generally tries to respond to your request within business days. Complex matters may take a little longer, but we treat every request with care.